COVID19 Impact

Delivery: Due to the ongoing situation, delivery dates as stated on our website may not be achievable. It will likely take longer for your orders to reach you. Please call us on 07805 008483 before ordering if you need an urgent delivery and we can try and find the fastest way to get your order to you.

Due to the fast changing nature of the courier services during COVID19, we may not be able to deliver your order for the stated delivery charges below or those calculated during our online checkout process. If we have any issues securing a courier service at the stated price, we will contact you immediately and offer a full refund if you choose not to accept the current delivery charges. We apologise for any inconvenience, and will try our utmost to deliver your order despite the courier issues outside of our control.

Opening hours: Our premises are currently closed to all visitors. You can still buy online on our shopping pages, or you can contact us on 07805 008483 to discuss your requirements as normal during our opening hours.

What are your opening hours?

Our working hours are 9:30am - 5:00pm Monday to Friday. If we are unable to answer the phone when you call, please feel free to leave us a voicemail, or drop us an email at hello@acrylidex.com and we’ll get back to you as soon as we can.

Is there a minimum order quantity or value?

No - all our products are available individually or at scale depending on your needs. If you aren’t able to find what you desire on our website, please contact us as we may be able to offer a bespoke solution.

What sizes do you offer?

There is a wide range of sizes available to purchase directly through our website, up to and including A1 (841mm x 594mm) - all sizes quoted are internal frame dimensions. If you require a size not listed on our site, please contact us as we can make you a bespoke frame to any size.

How do you accept payment?

Orders placed via our website can be paid for using a debit/credit card (VISA, MasterCard or American Express) or via ApplePay.

If you are placing a large order and wish to pay via BACS, please contact us.

Please note that all products are required to be paid for at time of ordering, whether via web, telephone or email. There are no exceptions, we do not offer credit terms. Preparation of orders will not commence before receipt of payment. Goods remain the property of Acrylidex until paid for in full. Late payment will delay delivery.

What are your delivery charges to UK addresses?

Delivery charges to UK addresses are calculated at checkout and are dependent on the value of your order:

• Orders up to £50 incur a delivery charge of £8.50

• Orders between £50.01 and £199.99 incur a delivery charge of £12.50

• Orders over £200 are offered free delivery

Do you deliver internationally?

Yes, we often send our frames to clients based outside of the UK. Please contact us with your order details and we can prepare a quote for international delivery, dependent on location. Please note we do not accept international orders via our website.

How long will my order take to arrive?

Please note all the following schedules are estimations not guarantees, and may be subject to change by circumstances outside of our control. All schedules quoted are for UK Mainland delivery only, and delivery to all other locations may take longer.

Any schedules quoted below do not include public holidays or office closures (which will be well publicised via our website in advance, where possible).

If your order is urgent, we ask you please contact us as we may be able to expedite delivery depending on your requirements, location and delivery expectations.

For orders of standard items via our website, for:

• 1-4 items, allow 7 working days

• 5-9 items, allow 10 working days

• 10+ items, allow 15+ working days

If you are ordering bespoke items, for orders of:

• 1-9 items, allow 10 working days

• 10+ items, allow 20+ working days

International delivery may take longer, please contact us and we will provide a timeframe and a cost for delivery.

What if my item is damaged in transit?

You must inspect your item upon delivery, and you should not sign for the goods until you are satisfied with their condition. Any damage, missing items or discrepancies should be reported to Acrylidex immediately upon delivery. Please contact us and we will do our best to rectify any problems.

What is your returns policy?

In the unlikely event you are not happy with your purchase, for any reason, please contact us within 1 hour of receiving your item(s).

Bespoke or personalised items are non-refundable, unless faulty.

We always aim to rectify any issues you may have and to ensure you are happy with your purchase from Acrylidex, but if for any reason we must refund your order, please note that delivery charges are non-refundable.

We will arrange collection of any faulty goods from you free of charge.

What is the difference between acrylic and perspex?

You may know acrylic as Perspex, Plexiglas or Altuglas, these are all brand names for the same material, acrylic, in the same way “Hoover” is to vacuum cleaners.

Are there varieties of acrylic?

Acrylics vary in quality and there are many different types of acrylic. In the framing world, the two most common you will see are cast acrylic and extruded acrylic. These two are visually the same to the untrained eye, but are made using different processes. Due to its manufacturing process, cast acrylic is generally a bit more expensive and has a higher optical quality. Be sure to ask which you are being offered if dealing with other companies.

We only ever use cast acrylic in our frames - we prefer Perspex and Plexiglas.

What are the benefits to using UV-resistant acrylic?

Few if any acrylics will completely block out harmful UV rays. Acrylic blocks out ultra violet rays in the lower end of the UV spectrum. These are not the ones adversely effecting artwork (or indeed your skin). The harmful rays are at the top end of the spectrum. These are not blocked out using standard acrylics.  You can use a UV retardant or resistant acrylic to help protect your artwork from degeneration (such as fade). It is usually more expensive than ordinary cast acrylic, but is often worth the investment to protect valuable artwork from UV damage.

How should I care for my acrylic?

You can clean acrylic with a good acrylic and anti static cleaner. These are available at all good acrylic and anti static cleaner outlets!

How should I deal with static energy on my acrylic?

Acrylic is very static - just think of that jumper you had as a kid. We suggest cleaning your acrylic with a soft lint free cloth. Wipe in one direction across the glazing surface one stroke at a time. This will help to de-static the acrylic. Essentially - the opposite of the balloon on your acrylic jumper trick!

Does acrylic scratch?

Acrylic can scratch if not cared for correctly - we suggest you follow these guidlines to avoid scratches and extend the life of your acrylic products:

Never lean/lie your acrylic products against a wall or surface face down

Never use a fibrous cloth to wipe acrylic, such as a duster, as this will cause a patina over time

Never clean your acrylic products whilst wearing rings, watches or bracelets which could scratch the surface

Never use abrasive products on your acrylic products

Missing something?

If you’ve come looking for something else you haven’t found listed here, please contact us with your query and we’ll get back to you ASAP.